Do you offer wholesale?

Yes! My wholesale page can be found here.

Do you offer worldwide shipping?

Yes! Kundalini Candles now ships to 55 countries outside of the United States. Items that do not ship internationally include candle refills and the monthly subscription box.

What are the ingredients in your wax blend?

My coco apricot wax is a blend of coconut, apricot, soy and a miniscule amount of refined, food-grade paraffin wax. The refined, food-grade nature of the paraffin puts it in the natural category. This helps tremendously with the scent strength (hot throw).

Monthly Subscription Box

How does the monthly subscription box work?

Each month you'll receive a brand new limited edition Kundalini Candle you won't find anywhere else. Your plan will be month-to-month (unless you purchase a prepaid plan): you will be charged each month on your billing date for the next month's subscription box.

Do I need to repurchase every month?

Nope! Your payment will automatically be processed and your subscription box will automatically be sent out to you! Once you've signed up, you are good to go.

How much does it cost?

$35/month + applicable sales tax. You will be charged this amount on the date of your first subscription purchase every month.

What size candle will I get?

Our subscription box candles are always our standard size 7.6 oz / 217 g wooden wick candle.

Can I use a discount code?

Nope, sorry! Discount codes are not valid on our subscription boxes because they are already at a discounted value. Free shipping saves you $7-$11 per box.

Where can I sign up?

To start receiving monthly subscription boxes, simply purchase our monthly subscription box here.

How can I skip a month or pause my subscription?

You can skip or cancel your subscription at any time. Simply login to your account here to view your account order history page. Find the 'Subscriptions' link under your Account Details. From here you will have the option to skip, pause or cancel your subscription. You can skip whichever upcoming month you want.

However, in case of an allergy or aversion to a scent, you can contact us and we can send you another candle from our current collection in place of that month's sub box.

What happens if I don't receive my subscription box?

Oftentimes, when you receive notification that your package has been delivered, but you don't have it, your package was mistakenly marked as "delivered" by USPS. In this instance your package may arrive three to five business days after the package was marked delivered. If you do not receive your package five business days after being marked delivered, please contact us and we'll get the issue resolved!

It is also possible that your address was entered incorrectly on your order, or it was sent to an old address if you did not update your shipping information properly. If for any reason your package is returned to us due to an address error, you will be responsible for the cost to reship the package. The cost to reship a package is $8 and you will be sent an invoice via email.

If your shipping information on file is incorrect and your package is not returned to us for any reason, you will be responsible for paying the full cost of a replacement candle, plus an additional $8 to cover the cost of shipping, should you want a replacement sent.

When will I be charged?

Your billing date will be the day you purchase the box, and you will always be charged on that date moving forward. Please contact us if you need to change your monthly billing date.

For example, if you purchased your first subscription box on the 20th of a month, you will be charged every month on the 20th until cancellation.

When will I stop getting monthly boxes?

You will continue to receive monthly subscription boxes until you cancel your subscription.

When is each scent available?

The scent is available for the duration of each month. So, February's scent will be available from January 1st to January 31st, March's scent will be available from February 1st to February 28th, and so on. So be sure to order before the last day of the month if you want the scent for the following month.

When will my order ship?

Subscription box orders begin shipping the first day of the month. So, January's subscription boxes will start shipping on or before January 7th, February's on or before February 7th, and so on.

How will I know what the next scent will be?

An email will be sent on the first day of each month with the details of the following month's subscription box scent. For example, on February 1st I will send out an email announcing March's scent/candle. If you do not receive our email updates, you can sign up at the bottom of the homepage. I will also announce on my social media pages. The current scent will always be included on the subscription product page as well.

Where can I update my shipping & billing information?

To update your shipping or billing information simply login here. Once you are logged in click the "Subscriptions" button under the Account Details section. In this subscription management page you have the functionality to change your billing information, shipping information, and more.

Alternatively, you may contact us here with your request, along with your new shipping/billing address.

How come I'm unable to access my subscription management page?

Be sure you're logging in here to access your Subscription Management page found under the Account Details section. If you receive a message that says "Invalid Login Credentials," you may be using a different email address than the one you purchased the subscription with.

How much is shipping?

Subscription box shipping within the U.S. is free! If you are placing an order with more than just your monthly subscription candle, you will have to pay shipping for those item(s).

Do you offer international shipping for subscription boxes?

The subscription box only ships within the United States.

How do I cancel?

If you would like to cancel your monthly subscription for any reason, you can cancel your subscription on the Subscription Management page. Simply login here and click the "Subscriptions" link to access this page. At the bottom of the screen you will see the option to cancel your subscription. As long as you do this before your billing date, your subscription will not auto-renew. If you have any trouble, please contact us here.

I decided I don't want my box, can I have a refund?

We are unable to offer refunds on subscription box purchases except in extreme circumstances. We are able to offer store credit in the form of a gift card if you would like to cancel your subscription before receiving your candles.

I changed my address in my profile, why is my candle shipping to my old address?

There's a good chance you updated your address after your billing date! The system will not make any changes retroactively. If your billing date is the 4th but you changed your address on the 7th, the address won't officially update until you get charged again for your next box the following month. So, your address will remain the old one it was on file when you were charged. Always send us an email to double check that your current month's box is going to the right location if you update your address.

We are not responsible for any subscription boxes that ship to an incorrect address and you will be charged an $8 reship fee should you still want your candle.

I canceled my subscription, why am I still receiving candles?

Like address changes, cancellations will not retroactively apply. If you cancel your plan after your billing date for the month, your cancellation will be effective starting the following month. If you cancelled and still received a candle, that is more than likely the case.

What is a prepaid plan?

A prepaid plan allows you make an upfront payment for your subscription. There are 3 plans to choose from: 3 months, 6 months and 12 months. After the initial charge your subscription will automatically cancel, and you will not receive any recurring charges. You will receive candles on a monthly basis depending on your plan. For example, if you choose 3 months you will receive a box a month for 3 months and then your subscription will end. Your first box will ship starting the 1st of the following month. For example, if you purchase in January your first box will ship February 1st.

How can I gift a subscription?

Choosing from one of our prepaid plans is a great option for gifting to someone you love! Simply type their name and address at checkout. You may add a free gift note on your first box by typing your message under "Special order instructions" on the cart page before checking out.

Rewards

How do rewards work?

You will earn points each time you place an order on Kundalini Candles using your customer account.

$1 spent = 5 points

You can redeem these points for $ off your next order(s).

How do I join?

Start earning rewards by creating an account with Kundalini Candles and using that account to place orders.

How do I earn points?

You can earn points by placing orders on Kundalini Candles using your customer account.

$1 spent = 5 points

Enter your birthday by clicking the rewards icon in the bottom right corner of our site to earn 200 points on your birthday.

You can also earn through referrals. Send your special $5 off referral code (using the link given to you through rewards) to your friends and family. When they place an order you will receive a $5 off coupon.

How do I view my points balance?

You can view your points by signing in to your customer account and clicking the rewards icon in the bottom right corner of our site.

How do I redeem my points?

You can redeem your points by signing in to your customer account and clicking the rewards icon in the bottom right corner of our site.

100 points = $1

For example, if your point balance is 825, you may redeem 800 points for an $8 off coupon code to use on your next purchase. You may only redeem points in increments of 100.

Didn't find what you were looking for? Feel free to contact me at any time!